So, I guess they can read what you type, even if you never actually "talk" to a person (see the previous post). I got this unsolicited email yesterday. I wonder if I have to claim the free tax program on my taxes next year?
TaxCut Support
From: JGriggs (http://by133w.bay133.mail.live.com/mail/ApplicationMain_12.1.0069.1213.aspx?culture=en-US&hash=107084695#)
You may not know this sender. Mark as safe Mark as unsafe
Sent: Thu 2/07/08 2:50 PM
To: jondavis234@hotmail.com
Hi Jon,
My name is John Griggs and I’m the Director of Customer Experience for H&R Block’s Digital Tax Solutions including TaxCut. I’m sorry your experience with our customer care center was not very good – although I have to appreciate your humor!
I wanted to touch base with you to see if you still have an issue and if I can get it resolved for you. Please let me know and I will make sure we take care of your issue.
I’d also like to again, apologize, but offer you free software for next year. Would you be interested?
Please let me know.
Best,
John
John GriggsDirector, Customer Experienceg H&R Block Digital Tax Solutions
Saturday, February 9, 2008
Wednesday, February 6, 2008
Death and Taxes
So how do you know that your taxes have gotten too complicated to do yourself? When you find yourself arguing and making sarcastic remarks directed at a computer program. This is a cry for help (With my taxes, of course). No really, anyone an accountant?
This is my "conversation" with the H&R Block "people" last night.
Welcome! I'm an automated service agent available 24/7 to answer questions about TaxCut. Remember, I'm not a live person, so please use as few words as possible when asking me a question, and only ask one question at a time.
Top Questions:
"How do I check the status of my e-filed return?"
"Where's my refund?"
"How do I e-file?"
"Printing"
"How do I change my password?"
For a list of Frequently Asked Questions, click here.
To begin type your question below and click Send.
jondavis234: where to enter 1099-G
Ask TaxCut: What is Form 1099-G?
Form 1099-G: Certain Government Payments shows payments made to a taxpayer by a government entity. These include:
· Unemployment payments
· Refunds, credits, or offsets of state or local income tax
· Alternative trade adjustment assistance (ATAA) payments
· Taxable grants
· Taxable Department of Agriculture payments
jondavis234: box 6 1099-G
Ask TaxCut: What is Form 1099-G?
Form 1099-G: Certain Government Payments shows payments made to a taxpayer by a government entity. These include:
· Unemployment payments
· Refunds, credits, or offsets of state or local income tax
· Alternative trade adjustment assistance (ATAA) payments
· Taxable grants
· Taxable Department of Agriculture payments
jondavis234: taxable grants
Ask TaxCut: What is Form 1099-G?
Form 1099-G: Certain Government Payments shows payments made to a taxpayer by a government entity. These include:
· Unemployment payments
· Refunds, credits, or offsets of state or local income tax
· Alternative trade adjustment assistance (ATAA) payments
· Taxable grants
· Taxable Department of Agriculture payments
jondavis234: Certain government payments form
Ask TaxCut: Which of the following do you mean?
1 What about tuition assistance provided by the school?
2 What if I'm receiving a Pell Grant?
3 What is Form 1099-G?
4 What are some other sources of nontaxable income?
5 What is a taxable scholarship or fellowship?
If none of these topics are relevant, type ? to see how I can help you or topics for a complete list of help topics.
jondavis234: What is this crap? you suck
Ask TaxCut: I'm sorry if I haven't been able to help you. Would you like to chat online with a Live Chat representative?
jondavis234: If you think that will help.
Ask TaxCut: It doesn’t look like I have been able to help you. Would you like to chat online with a Live Chat representative?
jondavis234: Yes!!!!
Welcome to TaxCut technical support. Please wait while we find a technical support agent to assist you.
jondavis234: Take your time
All agents are currently busy. Please stand by.
jondavis234: Can I sit? Ha Ha, just a little tax time joke. See you said, STAND by.
An agent will be with you in a moment. Thank you for your patience.
jondavis234: No problem
The next available Agent will be with you in a moment.
jondavis234: Great!
All agents are currently busy. Please stand by.
jondavis234: What?!? You just said it would only be a moment!
An agent will be with you in a moment. Thank you for your patience.
jondavis234: This is getting ridiculous, I’d like to talk to your supervisor.
The next available Agent will be with you in a moment.
jondavis234: I don’t want an Agent anymore, I want a supervisor. Are you even listening to me?
All agents are currently busy. Please stand by.
jondavis234: Now you’ve told me that before, and frankly, I’m starting to doubt your sincerity
An agent will be with you in a moment. Thank you for your patience.
jondavis234: You’re running out of time, because there is a new House on in a couple of minutes and I really like Dr. House. And now that we got this new HDTV… I don’t miss a new House in HD.
The next available Agent will be with you in a moment.
jondavis234: Oh, come on. My taxes are going to be late if this takes any longer.
All agents are currently busy. Please stand by.
jondavis234: Ya know, I don’t even care anymore. Taxable…Untaxable… It’s all the same to me.
An agent will be with you in a moment. Thank you for your patience.
jondavis234: For the love of all that’s holy, just let me talk to a real person!
The next available Agent will be with you in a moment.
jondavis234: Well, computer you’ve bested me again. Your ability to stay calm in the face of an irate customer is unmatched. I gave it all I’ve got. House is on. I’ll let you know what happens when I try this again tomorrow. Good night.
This is my "conversation" with the H&R Block "people" last night.
Welcome! I'm an automated service agent available 24/7 to answer questions about TaxCut. Remember, I'm not a live person, so please use as few words as possible when asking me a question, and only ask one question at a time.
Top Questions:
"How do I check the status of my e-filed return?"
"Where's my refund?"
"How do I e-file?"
"Printing"
"How do I change my password?"
For a list of Frequently Asked Questions, click here.
To begin type your question below and click Send.
jondavis234: where to enter 1099-G
Ask TaxCut: What is Form 1099-G?
Form 1099-G: Certain Government Payments shows payments made to a taxpayer by a government entity. These include:
· Unemployment payments
· Refunds, credits, or offsets of state or local income tax
· Alternative trade adjustment assistance (ATAA) payments
· Taxable grants
· Taxable Department of Agriculture payments
jondavis234: box 6 1099-G
Ask TaxCut: What is Form 1099-G?
Form 1099-G: Certain Government Payments shows payments made to a taxpayer by a government entity. These include:
· Unemployment payments
· Refunds, credits, or offsets of state or local income tax
· Alternative trade adjustment assistance (ATAA) payments
· Taxable grants
· Taxable Department of Agriculture payments
jondavis234: taxable grants
Ask TaxCut: What is Form 1099-G?
Form 1099-G: Certain Government Payments shows payments made to a taxpayer by a government entity. These include:
· Unemployment payments
· Refunds, credits, or offsets of state or local income tax
· Alternative trade adjustment assistance (ATAA) payments
· Taxable grants
· Taxable Department of Agriculture payments
jondavis234: Certain government payments form
Ask TaxCut: Which of the following do you mean?
1 What about tuition assistance provided by the school?
2 What if I'm receiving a Pell Grant?
3 What is Form 1099-G?
4 What are some other sources of nontaxable income?
5 What is a taxable scholarship or fellowship?
If none of these topics are relevant, type ? to see how I can help you or topics for a complete list of help topics.
jondavis234: What is this crap? you suck
Ask TaxCut: I'm sorry if I haven't been able to help you. Would you like to chat online with a Live Chat representative?
jondavis234: If you think that will help.
Ask TaxCut: It doesn’t look like I have been able to help you. Would you like to chat online with a Live Chat representative?
jondavis234: Yes!!!!
Welcome to TaxCut technical support. Please wait while we find a technical support agent to assist you.
jondavis234: Take your time
All agents are currently busy. Please stand by.
jondavis234: Can I sit? Ha Ha, just a little tax time joke. See you said, STAND by.
An agent will be with you in a moment. Thank you for your patience.
jondavis234: No problem
The next available Agent will be with you in a moment.
jondavis234: Great!
All agents are currently busy. Please stand by.
jondavis234: What?!? You just said it would only be a moment!
An agent will be with you in a moment. Thank you for your patience.
jondavis234: This is getting ridiculous, I’d like to talk to your supervisor.
The next available Agent will be with you in a moment.
jondavis234: I don’t want an Agent anymore, I want a supervisor. Are you even listening to me?
All agents are currently busy. Please stand by.
jondavis234: Now you’ve told me that before, and frankly, I’m starting to doubt your sincerity
An agent will be with you in a moment. Thank you for your patience.
jondavis234: You’re running out of time, because there is a new House on in a couple of minutes and I really like Dr. House. And now that we got this new HDTV… I don’t miss a new House in HD.
The next available Agent will be with you in a moment.
jondavis234: Oh, come on. My taxes are going to be late if this takes any longer.
All agents are currently busy. Please stand by.
jondavis234: Ya know, I don’t even care anymore. Taxable…Untaxable… It’s all the same to me.
An agent will be with you in a moment. Thank you for your patience.
jondavis234: For the love of all that’s holy, just let me talk to a real person!
The next available Agent will be with you in a moment.
jondavis234: Well, computer you’ve bested me again. Your ability to stay calm in the face of an irate customer is unmatched. I gave it all I’ve got. House is on. I’ll let you know what happens when I try this again tomorrow. Good night.
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