Toll letter

FOR THOSE OF YOU WHO HAVEN'T HEARD THIS TALE....

TRAVIS WAS GOING THROUGH A TOLL PLAZA IN ORLANDO ON HIS MORNING COMMUTE. FOR REASONS UNKNOWN HE DIDN'T HAVE HIS SUN PASS AND THE ONLY CASH HE HAD IN HIS POCKET WAS A FIFTY DOLLAR BILL. THEY WERE UNABLE TO BREAK IT AND ISSUED HIM AN INSUFFICIENT FUNDS NOTICE. ATTACHED IS THE RESULTING LETTER . ENJOY!

October 3, 2005

Orlando-Orange County Expressway Authority
P.O. Box 568611
Orlando, FL 32856-8611

To Whom It May Concern:
I am slightly disappointed that the toll operator who had generated the enclosed form on September 20, 2005 incorrectly described the reason for my lack of payment. It was not because of insufficient funds, rather an abundance of funds. At the time the only available monetary instrument to suffice the obligation of the toll was a fifty-dollar bill. Evidently the policies of Orlando-Orange County, among others who include but are not limited to, all State toll-collecting authorities, are unable to change such an outrageous dollar amount. I am sympathetic to the potential dangers that come with handling the exorbitant sum of currency necessary to process such a request; however, I also feel that this policy lacks customer service. Instead of taking steps forward by adding new security measures for the safety of your employees and cash handling methods, you have chosen to stay the course with an utter disregard for those who would greatly benefit from such ground breaking policy changes. As though my morning commute doesn't suck enough, the aforementioned disregard for customer service caused me to endure more stress and royally pissed me off! My heightened stress level precipitated me to move with great haste, thus endangering the lives of not only myself, but other morning commuters who were undoubtedly on their way to work as well. And yes, I do understand that with the technological changes that are taking place it is more expensive to have available change and pay employees to control such large amounts of money. That is simply the cost of doing business, but as businesses we need to evolve to handle these changes in effort to provide the best customer service and satisfaction. If considerable attention is not paid to my concerns, I will be forced to take my business elsewhere. Although my attempt to provide a forward thinking rationale to the situation will likely end up in a trash receptacle or passed around the office as a humoring diversion of the realization of working for local government, I appreciate your time, whomever you are. Enclosed is the Toll Violation Insufficient Funds Notice, or what I like to call TVIFN, along with fifty cents that I adhered to said TVIFN, with scotch tape. My only request is that I receive a receipt. Please place it in the enclosed self-addressed stamped envelope.

God Bless, Travis Lehman

P.S. Is it possible to obtain an Orlando-Orange County Expressway Authority T-Shirt?